DEUTZ发动机启动机及发电机保修索赔处理办法

浏览次数:68来源:策达鼎略

道依茨发动机耗油量大的原因.JPG

DEUTZ发动机启动机及发电机保修索赔处理办法

DEUTZ Warranty Claim Regulation of Starter & Generator

由于DEUTZ北京办事处是德国DEUTZ公司在中国的代表机构,因此关于DEUTZ发动机所装配的启动机和发电机的保修索赔的处理方式,我办事处必须遵守德国DEUTZ公司对该种索赔的处理规定:由于DEUTZ发动机匹配的是德国BOSCH的启动机和发电机,因此启动机及发电机的索赔鉴定权在德国BOSCH,我司必须将失效启动机(或发电机)送往德国BOSCH在中国的授权维修站,如经BOSCH授权的维修站鉴定是产品质量问题,我司无偿为用户更换一新启动机(服务费及零件费全部由DEUTZ公司承担);如经鉴定为用户使用不当造成的启动机(或发电机)故障,则用户必须自费购买零件,如需我司提供更换服务,则我司需向用户收取服务费用。

All the warranty claims related to starter and generator on Deutz engine, Deutz Germany has a clear regulation. Because all the starters and generators on Deutz engine were manufactured by Bosch Germany, Deutz subsidiary should send the failure parts to the authorized Bosch Dealer for quality inspection. If Bosch authorized dealer conclude that the failure was caused by quality problem of Bosch, then Deutz will accept the claim under warranty and reimburse a new part; If Bosch conclude that the failure was caused by improper use of the enduser, the enduser should pay for the new parts and all the related repair service provided by Deutz.

由于该处理方式的周期比较长,用户设备停机时间较长,因此我司建议由用户或OEM厂先自行购买一新的启动机,将故障件先更换下来送到我司,我司送BOSCH鉴定后,如鉴定结果为质量问题,我司可索赔一新启动机或退款(前提是必须在我司指定的服务代理处购买的零件);如鉴定结果为非质量问题(使用不当造成的故障),BOSCH会提供书面鉴定报告,我司会传给用户或OEM厂。则由此产生的所有费用由用户或OEM厂承担。

Because the above mentioned warranty claim procedure need to inspect the failure part first and cause the engine down, so we suggest the enduser or the OEM should buy a new part and replace the failure one, then send the failure part to our office, we will send it to Bosch dealer for inspection. If the result is warranty, Deutz Beijing Office will reimburse a new one or refund the money (the part must be bought from Deutz authorized dealer is the precondition); if the result is improper use of the enduser, we will send the inspection report of Bosch to the enduser or OEM as a final conclusion.

如用户或OEM厂坚持由我司派人到现场服务,则OEM厂需给出书面承诺,承诺中应写明“如是用户使用不当造成的启动机故障,所有相关费用由OEM厂承担”。

As we suggested that the enduser or the OEM can remove the failure part and install a new one on their own, and then send the failure part back to Deutz Beijing Office for inspection. If the OEM insist that DEUTZ should send service engineer for site service, then the OEM should promise the following in writing: “ If the failure was caused by Deutz quality problem, Deutz should cover all the related repair expenses, if the failure was caused by improper use of the enduser or wrong application of the OEM, we (the OEM) will pay all the expenses.”

由于德国DEUTZ公司北京办事处为德国DEUTZ公司在中国的办事处,必须遵照德国总部的保修管理规定,以上处理方式希望能得到用户及OEM厂的理解和支持。

As a rep office of DEUTZ Germany, Deutz AG Beijing office should follow the warranty regulation of DEUTZ, so we are very appreciated the cooperative of our OEMs.


分享到:

底部关联